Privacy Policy

The information we collect from you

When you join the studio we will ask you to fill out a form which gives us the basic information on your somatic history – injuries, operations, conditions and treatments for example.

Your contact details and your emergency contact details

Most of these details are kept on paper only. Your email and phone number will be stored digitally on our email contacts; phone numbers we also keep on our phones to keep in touch with you and for you to keep in touch with us - as is the nature of booking in, letting us know if you are late etc.

We update your information as and when needed, including keeping notes if you are doing 1:1 or 2:1 sessions.

Sharing your information

Generally we just don’t do it. The only exception to this would be if you were working with a musculo-skeletal therapist (osteopath, chiropractor or physio for example) and you wish us to communicate with them in order to work in a coordinated way. This is with your express permission and usually by your instigation.

How long we will keep your information

Your information will be kept as long as you are at the studio. If we lose touch or you leave then we will hold your information for a further 7 years before destroying it.

I don’t want to be contacted anymore

We send out termly newsletters with information on dates, prices and holiday classes for the next term (block). We also send out emails with workshop information and occasionally to let you know something with regard to the studio. If you do not wish to be contacted anymore and wish to be removed from our contacts list, please contact Caroline at caroline@exeterpilatesstudio.com and we will remove you from the contacts list. Equally, same with phone numbers.